On-site valet parking, incidentals deposits and payment policies
Freehand Los Angeles accepts major credit and debit cards only (cash is not accepted). On-site 24-hour valet parking is the only parking option and overnight valet is charged separately; the hotel also collects an incidentals/damage hold at check-in and applies a mandatory daily facility fee that covers pool, gym access and a $10 F&B credit.
In this guide
On-site valet parking — only option
Freehand Los Angeles offers 24-hour valet parking as its only on-site parking service; there is no self-parking on the property.
Overnight valet is charged separately from your room rate. The hotel's FAQ lists overnight valet at $66 (tax included). Ask the front desk about drop-off/pick-up procedures and any event-day changes.
- Valet: available 24 hours on site
- Self-parking: not available on site
- Ask front desk about retrieval time if you need your car quickly during busy periods
| Service | On-site? |
|---|---|
| Valet parking | Yes — 24-hour valet |
| Self-parking | No |
| Airport shuttle | Not provided by the hotel |
Incidentals and damage holds at check‑in
The hotel collects a refundable incidentals/damage deposit at check-in via credit card. Published OTA reports and aggregator listings show either a single refundable hold (reported around $150 per stay) or a nightly hold/charge depending on booking source.
Refund timing and exact hold amounts can vary by source; the dossier indicates refunds are typically released within about seven days of check-out. Ask the front desk for the precise amount and hold-release policy when you check in.
- Deposit taken by credit card at check-in
- Reported examples: ~$150 per stay (per some OTAs) or a nightly $75 charge depending on source
- Refunds generally released after check-out (often within ~7 days) — confirm exact timing with the hotel
| What | How it's collected |
|---|---|
| Incidentals/damage deposit | Credit card hold taken at check-in |
| Refund | Released after check-out (timing varies; often within ~7 days) |
| If charged | Will appear as a pending hold or authorization on your card until released |
Mandatory facility fee and what it covers
Freehand Los Angeles applies a mandatory facility (resort) fee of $28 per day in addition to the room rate. This fee is charged whether or not you use every included item.
The facility fee covers priority access to Broken Shaker (the rooftop bar), 24/7 gym access, rooftop pool access, complimentary Wi‑Fi, two bottled waters at check-in, and a $10 food & beverage credit usable at on-site outlets.
- $28 per day facility fee (mandatory)
- Includes: priority Broken Shaker access, rooftop pool & gym access, complimentary Wi‑Fi, two water bottles, $10 F&B credit
- Facility fee is separate from valet parking and incidental holds
| Included item | Notes |
|---|---|
| Rooftop pool access | Included with facility fee |
| 24-hour fitness center | Included with facility fee |
| $10 food & beverage credit | Usable at any on-site outlet |
Accepted payment methods and ID requirements
The property accepts major credit and debit cards: Visa, Mastercard and American Express. The hotel does not accept cash payments for room charges according to published listings.
A government-issued photo ID and a credit card are required at check-in. If you plan to use a card not in your name, confirm the hotel's policy in advance and bring any required authorization paperwork.
- Cards accepted: Visa, Mastercard, American Express
- Cash: not accepted for room payment (per published listings)
- Bring photo ID and the card used for the booking at check-in
| Item | Requirement |
|---|---|
| Photo ID | Required at check-in |
| Credit/debit card | Required for payment and incidentals hold |
| Cash | Not accepted for room charges (per published listings) |
When charges, holds and payments occur
The hotel posts the room rate to your card according to the booking terms you agreed to at purchase; incidental holds are placed at check-in. Check-in begins at 3:00 PM and check-out is by 12:00 PM (noon).
If your card is charged for damages or unpaid incidental balances, the hotel will apply those charges against the hold or card on file. For exact timing of the release of an authorization or refund, request the hotel's front-desk confirmation at check-in or check-out.
- Room rate: charged according to booking terms (check your reservation)
- Incidentals: hold/authorization placed at check-in
- Refund/release timing varies — ask front desk for expected timeline
| Event | Typical action |
|---|---|
| At booking | Room rate authorization or prepayment depends on rate policy |
| At check-in | Incidentals/damage hold placed on card |
| After check-out | Authorized hold released or refunded (timing varies) |
Practical tips and common scenarios
If you need to avoid a hold on a personal card, ask the front desk about alternative payment arrangements in advance — policies on third-party card authorizations and hold amounts can vary.
Event days or peak hotel nights can affect valet retrieval times and pool access; plan extra time for retrieving vehicles and confirm any event-related parking rules with the front desk when you arrive.
- Confirm the exact incidentals hold amount at check-in (the dossier lists varying reported amounts).
- Keep the card used at check-in active until the hold is released to avoid declines.
- Ask for a receipt showing the hold and any final charges at check-out to speed up refund questions.
| Situation | What to do |
|---|---|
| Using someone else's card | Bring written authorization and be ready to show ID — confirm policy before arrival |
| Late-night vehicle retrieval | Allow extra time and notify valet on arrival if you expect to leave at peak times |
| Dispute over hold amount | Request an itemized receipt and speak with front desk; card issuer can also advise |
